Australian Consumers and Money - Full Version

A Discussion Paper by the Consumer and Financial Literacy Taskforce June 2004
Introduction
Preface
Executive summary
1 The problem 1.1 Consumers need to catch up 1.2 Common consumer problems
2 The consumer 2.1 The consumer experience 2.2 The Consumer Behaviour Model 2.3 The external environment 2.4 Socio-economic and demographic factors — our backgrounds 2.5 Personal characteristics — the things that are unique to us 2.6 Needs and aspirations — the things that are unique to us 2.7 Consumer life events — what we all face in life 2.8 Consumer skills — the things I can learn 2.9 How we get information
3 The information provider 3.1 Information provision — the people and organisations that assist consumers to make better decisions 3.2 Australia 3.3 Overseas experience 3.4 The Organisation for Economic Co-operation and Development 3.5 The United States of America 3.6 The United Kingdom 3.7 Canada 3.8 New Zealand 3.9 Other countries and organisations
4 An integrated solution 4.1 The way forward 4.2 Putting the Consumer Behaviour Model into action through a central coordinating body
Feedback
Appendix 1 Membership of the Consumer and Financial Literacy Taskforce
Appendix 2 Taskforce Terms of Reference
Appendix 3 The Consumer and Financial Literacy Information Stocktake
Appendix 4 Consumer and Financial Education in Australian Schools: A Report by the Curriculum Corporation

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