Consumer and Financial Literacy Taskforce, Australian Government, The Treasury.


Australian Consumers and Money - Full Version

A Discussion Paper by the Consumer and Financial Literacy Taskforce June 2004
Executive summary

1 The problem

1.1 Consumers need to catch up
1.2 Common consumer problems

2 The consumer

2.1 The consumer experience
2.2 The Consumer Behaviour Model
2.3 The external environment
2.4 Socio-economic and demographic factors — our backgrounds
2.5 Personal characteristics — the things that are unique to us
2.6 Needs and aspirations — the things that are unique to us
2.7 Consumer life events — what we all face in life
2.8 Consumer skills — the things I can learn
2.9 How we get information

3 The information provider

3.1 Information provision — the people and organisations that assist consumers to make better decisions
3.2 Australia
3.3 Overseas experience
3.4 The Organisation for Economic Co-operation and Development
3.5 The United States of America
3.6 The United Kingdom
3.7 Canada
3.8 New Zealand
3.9 Other countries and organisations

4 An integrated solution

4.1 The way forward
4.2 Putting the Consumer Behaviour Model into action through a central coordinating body


Appendix 1 Membership of the Consumer and Financial Literacy Taskforce
Appendix 2 Taskforce Terms of Reference
Appendix 3 The Consumer and Financial Literacy Information Stocktake
Appendix 4 Consumer and Financial Education in Australian Schools: A Report by the Curriculum Corporation

Contact the Taskforce

The Australian Government has established the Financial Literacy Foundation which is building on the work of the Taskforce. Please visit the Foundation at